SYNERGY RETAINS PLATINUM TRUSTED SERVICE AWARD FOR FOURTH CONSECUTIVE YEAR
Synergy Car Leasing is delighted to have been awarded the Feefo Platinum Trusted Service Award for the fourth consecutive year. Synergy is believed to be the only business within its sector to have won this award for four consecutive years.
The Harrogate-based leasing company is proud to have gained a Trusted Service Award for the last 9 consecutive years after obtaining a Gold award for five years and Platinum for the last four. As a leading provider of business and personal leasing, they have now acquired over 10,000 5* Feefo product and service reviews.
Every year Feefo recognises and celebrates the businesses which are consistently delivering an outstanding customer experience by presenting them with a prestigious Trusted Service Award.
Winning a Platinum Trusted Service Award is the ultimate accolade in customer service and can only be achieved after a minimum of three years of Gold Trusted Awards, meaning consumers are assured they can shop with confidence.
Synergy was founded on the principle of delivering an excellent leasing experience for all their clients. Being open 7 days a week, from early morning until late evening, gives customers the flexibility they need to do business at a time that suits them. The friendly and professional team is focused on the values of the organisation which are: Customer Commitment, Communication, Consistency, Energy, Integrity and Best Outcomes for All.
Synergy monitors how likely customers are to recommend them as part of their Feefo feedback process, using a method known as Net Promoter Score. Synergy is outperforming household names using this international benchmark used by Fortune 500 companies to measure customer loyalty – Synergy has a consistent Net Promoter Score (NPS) of 93.
Paul Parkinson, Founder and CEO of Synergy Car Leasing, said: “Receiving the Feefo Platinum Trusted Service Award for the fourth consecutive year is a great achievement for the business.
“This award is a sign of recognition for all the hard work our team, suppliers and partners have dedicated to ensuring all our customers get a best-in-class leasing experience because our customers’ experience is why we do what we do."
Feefo state; “According to our research, 96% of UK consumers use customer reviews in some way, and 64% read them before they make a purchase. A positive review can be the difference between securing a sale and losing a customer.” Feedback and recommendations are highly valued within Synergy as it demonstrates the ongoing determination to prioritise customers and clients, and helps any potential new customers recognise they are in safe hands with Synergy.