Service and Maintenance Guide

To get the most out of your leasing experience, all lease vehicles must be maintained and serviced to the manufacturer’s guidelines.

If you have opted for a Maintenance Plan as part of your leasing agreement, contact your provider for maintenance, servicing and tyres, as well as in the event of a breakdown.   See contact details below.

If you do not have a maintenance plan, your vehicle can be serviced either at a local main dealer or at an approved local garage which is VAT registered and uses genuine manufacturers parts (depending on your finance providers' requirements).

WHAT NUMBER DO I NEED TO CALL IN THE EVENT OF A BREAKDOWN?

If you have a Maintenance Plan, call your finance provider in the event of a breakdown.

If your lease car is still under warranty, you may also be covered for breakdown recovery, depending on the individual manufacturer. We also recommend taking your own breakdown cover to ensure full peace of mind throughout the term of your lease.

TYRES

If you need new tyres, contact your Maintenance provider if you have a maintenance plan.

If you do not have a maintenance plan, the tyre should be replaced to the exact size of the current tyre, but it does not have to be the same brand of tyre and can be taken to any reputable provider.  Please keep any paperwork of the transaction.

To get the most out of your leasing experience, all lease vehicles must be maintained and serviced to the manufacturer’s guidelines.

If you have opted for a Maintenance Plan as part of your leasing agreement, contact your provider for maintenance, servicing and tyres, as well as in the event of a breakdown.   See contact details below.

If you do not have a maintenance plan, your vehicle can be serviced either at a local main dealer or at an approved local garage which is VAT registered and uses genuine manufacturers parts (depending on your finance providers' requirements).


Funders

Customer Service & *Maintenance Plans
(including roadside assistance for the term of your contract)
*where a maintenance contract is in place

ALD Driver Assistance Line

08000 32 32 77

Alphabet

0370 5050 135

Arval Driver Helpline

0370 600 4499

Audi Financial Services

0330 100 8909

BMW Financial Services

0370 5050 150

Drivalia 0203 657 6045

Driver Helpline (MNH Maintenance)

01254 244 244

ICR Leasing

01908 467 467

Lex Autolease

0344 824 0707

Leaseplan Driverline 0344 493 7644

Leasys Assistance

03445 614 611

Mercedes Benz Financial Services 0370 847 0700
Mobilize Financial Services

01480 813 823 / 0203 934 5485

Novuna Vehicle Solutions

0344 463 2900

Santander Consumer Contract Hire Assistance

0330 134 8751

Synergy YouDrive Maintenance & Roadside Assistance

0800 9155 121

Kinto

0333 222 0966

Volkswagen Financial Services 0330 100 8988

Manufacturer

Roadside Assistance / Breakdown Cover

Duration of Cover (Years)

Abarth

0203 450 8702

1

Alfa Romeo

0203 450 8702

1

Audi

0800 699 999

3

Bentley

0800 316 1333

3

BMW

0800 777 111

3

BYD

00800 1020 3000

2

Citroen

08000 727272

1 (8 years or 100k miles for EV and Plug-in Hybrids

Cupra

0330 100 3642

2

DS Automobiles

0800 877 8455

3 (8 Years or 100k miles for EVs and Hybrids

Fiat

0203 450 8702

1

Ford

0203 564 4444

1

Genesis

0800 8048 116

5

GWM  0203 375 6901

5 (8 years for EVs)

Honda

0800 521 728

1

Hyundai

0800 980 2733

1

Jaguar

0800 246 844

3

Jeep

0800 1692966

3

Kia

0333 202 1827

1

Land Rover

0800 521 786

3

Lexus

0800 246 866

3

Lotus

01953 608000

3 (5 years for EVs)

Maserati

0208 158 1016

1

Mazda

0800 777 179

3

Maxus

0333 0702637

5

Mercedes-Benz

0800 1777 7777

3

MG Motors

0800 072 3338

1

Mini

0800 777 101

3

Nissan

0330 123 1231

3

Peugeot

0800 294 0294

1

Polestar

0808 134 8372

3 (extended 12 months after every factory scheduled service)

Porsche

0800 777 123

3

Renault

0800 085 8005

3

Ssangyong

0800 587 9841

1

Seat

0330 100 3642

2

Skoda

0800 526 625

3

Smart

0800 2 777 7777

3

Subaru

0800 777 127

3

Suzuki

0800 107 1155

1

Tesla

0162 845 0660

4 (or 50k miles)

Toyota

0800 246 824

1

Vauxhall

0800 553 388

1 (8 years for EV)

Volkswagen

0800 777 192

1 (ID Range & Touareg 3 Years)

Volvo

0800 777 116

3

 

If you require any additional information regarding breakdown cover you can call us on 0330 134 5998 or email contactus@synergycarleasing.co.uk.