Synergy Total Care: Car Leasing With Insurance

POPULAR TOTAL CARE FAQ'S

• What is Synergy Total Care?

  To put it simply, Synergy Total Care is car leasing with insurance provided by Arval. It includes fixed monthly rentals with service & maintenance, road tax, breakdown cover and tyres.

• What is own damage protection?

  You will not be responsible for the costs of repairing any damage to your vehicle. However, you may need to pay a Customer Incident Charge if you are found 'at fault'. 

  The Own Damage Protection will not protect you against damaged caused or resulting from driver abuse or neglect. If any damage is caused by the fault of a third party then Arval will recover the costs directly from them.

• Can you lease a car with insurance included?

  Your Total Care package covers your insurance for both Business and Personal use of your leased vehicle. You are not restricted to the types of journey you make, subject to trade usage criteria detailed in your contract.

• How does leasing a car work with insurance?

  Synergy Total Care is a unique way where you can bring together all aspects of leasing a car into one easy to manage payment. It covers the lease of the vehicle, the road tax, maintenance and breakdown cover. Making it completely hassle-free! 

• What is glass protection?

  Arval is responsible for repairing and replacing the body glass to your vehicle. You must report the damage to Arval and the repair will be arranged via Arval’s network. 

  Repairs are free of charge however replacement windscreens and glass will incur an incident charge which is fixed at £50 per incident. No Customer Incident Charge applies where the glass is repaired.

  To report an incident or for glass replacement call the Arval Driver Contact Centre on 0370 600 4499.

• Am I entitled to a replacement vehicle when mine is off the road due to an accident?

  If the repairer has a courtesy vehicle available, while your vehicle is being repaired then you can ulitlise this, subject to their conditions, and the insurance cover costs and/or any administration fee must be paid directly to the repairer by you. Please note this may not be a like for like vehicle. 

  If you would like a separate rental vehicle, Arval can assist in booking this and the cost of the vehicle including the collision damage waiver insurance provided by the rental company must be covered by you. 

  The rental agreement will be between you and the rental company. For your convenience we will invoice you the costs or charges so that you do not need to set up an account directly with the rental company. 

  The driver will need to utilise the garages own insurance, this will not be covered under Arval Total Care. If the vehicle provided is not suitable the driver can hire independently at their own cost.

• Will my no claims history be taken into consideration?

  No, Synergy Total Care does not take any claims into account.

• Who is allowed to drive my vehicle?

  For customers on a Personal Contract Hire agreement, the driver’s spouse or partner and immediate family (i.e. parents, siblings or children) can drive the vehicle provided they fit the eligibility criteria.

  For customers on a Contract Hire agreement, any employee of the company and their spouse, partner or immediate family (i.e. parents, siblings or children) can drive the vehicle, provided they fit the eligibility criteria.

  Restrictions and exclusions also apply, for example, in relation to age, driver history (including medical) and use of the vehicle.

• Is Total Care available with no deposit?

  Yes, we offer many options regarding initial payment for Synergy Total Care, from 1-month initial rental to 12. Choose contract terms to suit you.

• I've had an accident, what do I do?

  You must contact Arval at the earliest opportunity and make sure that it is safe and legal to do so. Please call Arval’s driver support contact center on 0370 600 4499 and select ‘report an accident’.

  Arval’s Accident Management partner will record the relevant details and either get your vehicle recovered if it is immobile or allocate a repairer.